I'm a big fan of Aquadream spoons. I've always said that they are practically bullet proof, and recently I had purchased one of these.
I was trying it out a week or so ago and within two hours the hook starting pitting. I was like - what the heck? Regardless I fished it out for the rest of the day. After one day of fishing this is how it looked.
The next day I emailed the folks at Aquadream. Iwas fully expectiing the "into the cyberbucket routine" and wasn't very confident that the process would work, but I figured I would try it.
With a few hours and to my suprise Capt Mike emailed me directly saying that they had received a bad batch of hooks and he would like to send a new one.
I figured the mail alone would cost him more than the hook, and was tempted to say, "No worries I got it", but I let the story pan out.
Couple days later I received a package that had a bunch of hook guards, bunch of hooks, and a cool Aquadream decal. Now that's how you handle things and retain a client. Yeah I know it's a small item, but I was impressed enough to take to time to draft this up. It could have gone either way...move on to a new spoon manufacturer, or retain a client. He retained me as a client.
For the record it did catch a nice 24" red. With the jaws and teeth of a redfish, I was pretty sure that the finish would get all scratched up, but you can see for yourself above that it looks brand new.
Aquadream Spoon - Good Customer Support
Re: Aquadream Spoon - Good Customer Support
I had the same issue with the hooks and got the same results as JB did. Great customer service and Great spoons.
- kikstand454
- Posts: 31
- Joined: Wed Jul 18, 2012 1:49 pm
- Location: tallahassee florida
Re: Aquadream Spoon - Good Customer Support
I hate to bandwagon here.....but I got that exact spoon...the pinfish one, and had the exact issue after one trip. Only on the hook though. Strike king spinnerbait trailer hooks fit perfect.
~Dave
Creatures of Habit, Tallahassee Florida
~Dave
Creatures of Habit, Tallahassee Florida
Re: Aquadream Spoon - Good Customer Support
Mine didn't get a chance to rust. First cast with it in the glades and a tarpon took it to the wood pile.
Senior Exalted Pro Staff Member of the Paddle-Fishing.com Kayak & Canoe Anglers Club
"SANCTUARY!!!"
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"SANCTUARY!!!"
Capitalization is the difference between helping your Uncle Jack off a horse, and helping your uncle jack off a horse.